How Flowers Temple Protects Your Privacy

Privacy Policy for Flowers Temple Customers

Introduction

This Privacy Policy explains how Flowers Temple collects, uses, and protects your personal data when you order products from us in Temple and the surrounding districts. We are committed to complying with the General Data Protection Regulation (GDPR) and ensuring your privacy is protected. Please read this document carefully to understand our practices regarding your information and your rights.

Scope of This Policy

This Policy applies to all individuals who place orders with Flowers Temple, either directly or via our online services, for deliveries to Temple and neighboring districts. By using our services, you agree to the terms described within this Privacy Policy.

What Personal Data We Collect

Flowers Temple collects and processes certain personal data necessary to fulfill your orders, communicate with you, and comply with our legal obligations. The types of data we collect include:

Identity Data: Full name of the buyer and/or recipient
Contact Data: Delivery address, billing address, and contact numbers
Order Data: Product selections, notes to recipient, delivery instructions, and transaction details
Communications Data: correspondence via our website or other means when making inquiries or providing feedback
Technical Data: Device and browser information, IP address, and cookies (if website is used for ordering)

Lawful Basis for Processing

Under the GDPR, we must have a lawful reason to process your personal data. Flowers Temple relies on the following bases:

Contractual Necessity: Processing is required to perform our contract with you for the sale and delivery of flowers.
Legal Obligation: We may process your data to comply with relevant laws, such as tax and accounting regulations.
Legitimate Interests: We may process certain data for purposes such as improving our service quality, detecting fraud, or managing our relationship with you, provided these interests do not override your rights.
Consent: For any marketing communication or other processing not covered above, we seek your explicit consent, and you may withdraw it at any time.

How We Use Your Personal Data

Your personal data is used for the following purposes:

To process and deliver your flower orders
To communicate regarding your order (e.g., confirmations, updates, queries)
To manage payments and fulfill billing obligations
To respond to inquiries, feedback, or complaints
To comply with our legal and regulatory obligations
To improve our products and customer service

Data Retention

Flowers Temple retains your personal data only for as long as is necessary for the purposes stated in this policy. The retention period depends on the type of data and the reason for its collection:

Order and Transaction Data: Retained for up to seven years to comply with legal, tax, and contractual requirements.
Contact and Communication Data: Retained for up to three years after your last interaction with us, unless there is a requirement to retain it longer for legal reasons.
Marketing Preferences: Retained until you withdraw consent or unsubscribe from communications.

At the end of each retention period, your data will be securely deleted or anonymized.

Processors and Data Sharing

To provide our services, we may share your data with carefully selected third parties ("processors") who support our operations. These may include:

Payment service providers processing your orders on our behalf
Delivery services responsible for transporting your flowers
IT and hosting providers, supporting our website and communications systems

All processors are required to act only on our instructions and process your data securely in compliance with GDPR. We do not sell or rent your data to any third parties. If legally required, we may share your data with government authorities or law enforcement agencies.

Your Data Protection Rights

You have a range of rights concerning your personal data under the GDPR, including:

Right of Access: You may request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You may request deletion of your data, subject to legal limitations.
Right to Restrict Processing: You can request us to restrict the processing of your data in certain cases.
Right to Object: You can object to the processing of your data based on legitimate interests or direct marketing.
Right to Data Portability: You have the right to receive your data in a structured, commonly used, machine-readable format or request its transfer to another provider where feasible.
Right to Withdraw Consent: Where consent is the basis for processing, you can withdraw your consent at any time.

To exercise your rights, please contact us using the contact details provided through our official communication channels.

Security of Your Personal Data

We take security seriously and implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. Access to personal data is restricted to authorized staff and processors who require it for delivering your order or fulfilling our contract with you.

Changes to This Privacy Policy

Flowers Temple may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. We encourage you to review this document periodically for any updates, which apply from the date they are posted.

Contact and Complaints

If you have questions about this Privacy Policy or wish to make a complaint about how we process your data, please reach out using our official communication channels. If you are not satisfied with our response or believe your data protection rights have been violated, you have the right to lodge a complaint with the relevant data protection authority.