Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Temple
At Flowers Temple, we are deeply committed to delivering the freshest, brightest floral arrangements to households and businesses in Temple and the surrounding area. As a trusted local florist, every bouquet and arrangement is handled with care to ensure your complete satisfaction. We understand how important it is for your flowers to arrive vibrant and beautiful, whether for personal moments or business events.
Damaged-on-Arrival Policy
Your flowers should reach you in perfect condition. If your order arrives damaged or significantly wilted, please let us know as soon as possible—ideally within 24 hours of receiving them. To help us resolve the issue swiftly, we kindly request a brief description and, if possible, a photo of the damage. This allows our team to understand the situation and provide an effective solution tailored to your needs.
Freshness Window & Quality Assurance
We guarantee that all our flower arrangements maintain their freshness for a minimum of 5 days from delivery, provided they are cared for according to our recommendations. Our team selects only the best stems and prepares your flowers just before delivery to maximize vase life. Should you notice premature wilting or disappointed by the longevity, please reach out within the 5-day freshness window. We’re committed to upholding our fresh flowers guarantee for all our Temple customers.
Refund & Replacement Options
Your satisfaction is our priority. If your flowers are damaged on arrival or do not meet our freshness guarantee, we offer two resolution options:
- Replacement: We will prepare and deliver a fresh replacement arrangement as soon as possible, at no cost to you.
- Refund: If a replacement is not suitable, we can arrange a full or partial refund, depending on the nature of the issue.
To begin either process, please contact us within 5 days of delivery and provide relevant details about your order and the issue experienced. Our goal is to resolve all concerns promptly and fairly, maintaining our reputation as Temple’s most reliable florist.
Complaints Process
We welcome your feedback—positive or negative—because it helps us continually improve our service. If you are not satisfied with any aspect of your Flowers Temple experience, please reach out to our customer care team. Your complaint will be acknowledged and investigated by a dedicated team member, who will work closely with you to achieve a satisfactory resolution. We aim to respond to all complaints within 1-2 business days and to resolve all issues as swiftly as possible.
Why Choose Flowers Temple?
Flowers Temple is proud to be a trusted, local Temple florist serving both local homes and businesses. Our commitment to quality, customer care, and fresh flower guarantees sets us apart. Thank you for supporting your local floristry expert—for stunning blooms and service you can always trust.
