Flowers Temple Online Ordering Terms and Conditions

Introduction

Welcome to Flowers Temple. These Terms & Conditions (“Terms”) apply to all online flower orders and related services made through Flowers Temple’s website. By placing an order with us, you confirm that you have read, understood, and agreed to be bound by these Terms. These Terms apply exclusively to customers residing in Temple and the surrounding areas, with the intention of ensuring clarity and fair dealings for all parties involved.

Definitions

Throughout these Terms, “we”, “our”, and “us” refer to Flowers Temple. “You” and “your” denote the customer placing an order through our website. “Website” means the online platform through which orders may be placed. "Products" refers to flower bouquets, arrangements, and any related items available for purchase.

Order Process

To purchase products from Flowers Temple, you must complete the following steps:

• Browse the available flower arrangements and related products listed on our website.
• Select your preferred products and add them to your online shopping basket.
• Proceed to checkout, where you will be prompted to provide details including your full name, delivery address in Temple or nearby areas, contact information, and a preferred delivery date.
• Review your order for accuracy before confirming. Submission of an order is an offer by you to purchase products subject to these Terms.
• A confirmation email will be sent to you acknowledging receipt of your order. Please note that this email does not constitute acceptance of your order.
• Your order is only accepted when we send you a further email confirming the dispatch of your order, at which point the contract between you and us will come into effect.

We reserve the right, at our discretion, to refuse or cancel any order. Should this occur, you will be notified promptly and any payment authorised or made will be refunded in full.

Product Availability & Substitutions

Flowers are natural, seasonal products. Occasionally, certain varieties or colours may be unavailable at short notice. In such circumstances, we reserve the right to substitute items of equal or greater value and similar style without prior notice to maintain the integrity of your order. If a significant change is necessary, we will endeavour to contact you for approval, using the information provided at checkout.

Prices

All prices displayed on our website are in Pounds Sterling and include VAT at the current rate. Delivery charges (if applicable) will be clearly presented before order completion. We strive for accurate price information but reserve the right to correct pricing errors. If an error exists, we will contact you for instructions before fulfilling your order.

Payments

Full payment must be made at the time of ordering. Accepted payment methods include major credit and debit cards, and any other payment services displayed at checkout. Payment processing is handled securely by our third-party provider. We do not store or have access to your full card details.

By submitting your payment information, you confirm that you are authorised to use the chosen payment method.

Delivery

Flowers Temple offers delivery services throughout Temple and surrounding areas, subject to postcode and availability. We endeavour to deliver at the requested date and within indicated timeframes, but cannot guarantee precise timing, especially during peak periods (such as Valentine’s Day, Mother’s Day, or Christmas).

For successful delivery, please provide accurate and complete address details, including a contact number for both sender and recipient. If the recipient is unavailable, our drivers may leave the flowers in a secure location at the property or with a neighbour, unless you instruct otherwise. Photographic evidence of delivery may be kept for our records.

We are not liable for failed delivery attempts stemming from incorrect, incomplete, or insufficient information provided by you. When no safe place is available and we cannot contact you or the recipient, further instructions will be sought and may result in redelivery charges.

Cancellations and Amendments

You may cancel or amend your order, provided that your request is received at least 24 hours before the scheduled delivery date. To request a cancellation or amendment, please contact us through the means specified on our website.

If you cancel your order with the required notice, a full refund will be issued using the original payment method. Orders cancelled with less than 24 hours’ notice may be subject to a charge or may not be eligible for refund if preparation has already commenced, owing to the perishable nature of our products.

Custom or bespoke orders may not be amendable or refundable once confirmed, unless otherwise required by law.

Returns and Refund Policy

Due to their perishable nature, flowers cannot be returned once delivered. If you are dissatisfied with the quality of your product, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will investigate complaints promptly and, where justified, may offer a replacement or refund at our discretion. This does not affect your statutory rights.

Liability

Flowers Temple will use reasonable skill and care in performing all services. However, we do not accept liability for:

• Any losses that were not foreseeable at the time the contract was formed;
• Any losses that were not caused by any breach on our part;
• Business losses, including loss of profit, revenue, contracts, or goodwill;
• Any indirect, special, or consequential loss or damage.

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraudulent misrepresentation, or other liability that cannot be excluded or limited by law.

Events Beyond Our Control

We are not liable for any delay or failure in performance caused by events outside our reasonable control, including, but not limited to, natural disasters, severe weather, strikes, transport disruptions, supplier failures, or government actions. Should such an event occur, we will endeavour to notify you as soon as possible, and either arrange a new delivery date or offer a refund as appropriate.

Customer Responsibilities

You are responsible for providing accurate delivery and contact information, reviewing your order confirmation for accuracy, and ensuring someone is present to receive the delivery at the address supplied, where applicable.

If you have any allergies or sensitivities, please review the product descriptions or contact us prior to placing an order for clarification on content or possible allergens.

Intellectual Property

The content, designs, and images on the Flowers Temple website are the exclusive property of Flowers Temple, protected by copyright and other intellectual property laws. Use of any content without our express permission is prohibited.

Personal Data & Privacy

All personal information collected during the order process is handled in accordance with applicable UK data protection law and our Privacy Policy. Your details are used solely for processing your order, delivery fulfilment, and, with your consent, for marketing communications.

Amendments to These Terms

We reserve the right to amend or update these Terms at any time. Any changes will be posted on the website and will apply to all subsequent orders placed. Please review these Terms each time you place an order to ensure you understand the terms which apply at that time.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remainder of the Terms shall remain in full force and effect.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from or related to these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire Agreement

These Terms set out the entire agreement between you and Flowers Temple regarding the online purchase and delivery of flowers. They supersede any previous understandings or agreements, whether oral or written.

Contact and Further Information

If you require clarification regarding these Terms or your order, please refer to our website for the appropriate contact forms or support services. We aim to respond to all queries promptly and efficiently.

Applicability

These Terms & Conditions are specifically designed for customers in Temple and the surrounding areas. Should your location fall outside our standard delivery coverage, we will inform you before order acceptance and provide guidance or alternatives where possible.

Last updated: June 2024

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Temple, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Temple.

For assistance with orders, returns or account queries, please fill out the Contact Us form.